Customer Service

Customer Service

Here at Nature's Flame it is our goal to make you, the customer, smile!  Below is a quick and easy summary of how we plan to do that!
 

100% Customer Satisfaction GuaranteeOur Wood Pellet Fuel Guarantee

We are so keen on making you smile, that we offer a 100% guarantee on our wood pellet fuel - if you are not happy with your Nature's Flame wood pellet fuel, for any reason, simply contact us directly on 0800 PELLET (0800 735 538) and we will arrange a replacement for you!
 

ABOUT US

Nature's Flame is dedicated to inspiring people to love the experience of sustainable wood pellet heat.  Whether you are heating your home, a school, the local cafe or sports club rooms, or need process heat for commercial applications Nature's Flame's range...

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TESTIMONIAL

quote

I always recommend Nature's Flame pellets, they burn cleaner, are more consistent in size (not too big to evenly feed through the auger) & are less dusty than the opposition variety."

Mike Rickard

READ MORE TESTIMONIALS  ABOUT OUR WOOD PELLET FUEL 

CONTACT US

560 Rakaunui Road,
PO Box 953, Taupo 3351
PH: 0800 735 538
Email:
info@naturesflame.co.nz